Buy in haste, repent at leisure... · Friday December 9, 2005 by colin newell
This time of year, people are spending money, lots of money. Some of it goes online. Some of that hard earned dough is going to be spent on an espresso machine, coffee brewer or a pricey accessory like a burr grinder.
In a perfect World, it would be no more difficult that filling in the online order form or making a phone call or two and waiting the 5 days for your order to arrive.
In the World that you and I live in, it is a bit more complex. By and large, every sidewalk bricks and mortar business or online enterprise that sells coffee stuff is pretty much on the level.
Truth be told, the internet (and most physical storefronts) are pretty competitive places and noone would be in business very long if they weren’t straight with their customers.
Still, a few rules for the consumer go a long way. Here are some to keep in mind:
- buying online? Ask about warranty and the type of warranty
- ask about the return policy
- ask about after-sales service – everyone has questions
99 times out of 100 you are going to have a good experience.
For a more detailed look at buying coffee stuff online, read my full article over at coffeecrew.com
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